American Airlines launches new baggage alerts system to help customers save time

The three types of alerts our customers will receive: three types of alerts our customers will receive:

Early Baggage Arrival – This message alerts customers that their bag arrived before them and directs them to pick up their bag at the Baggage Service Office (BSO).

Late Baggage Arrival – Go to the Baggage Service Office. This message directs customers, for example those with an international segment in their reservation, to see an agent at the BSO.

Late Baggage Arrival – Mobile Baggage Order (MBO). This message advises customers to fill out a Mobile Baggage Order, or MBO, on their mobile device. The automated MBO asks for the customer’s delivery details and a bag description to help expedite reuniting the customer with their items. By using the MBO, customers no longer need to stop at the BSO to file a claim.

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